Legal
Refund & Cancellation Policy
Project fees and cancellation terms are confirmed in writing before work begins. This page explains how to raise a cancellation or refund request.
Project-specific payment terms
Digital services are scoped individually. Your accepted proposal or project agreement sets the price, payment milestones, work included and any project-specific cancellation or refund conditions. Please review those terms before paying or approving work to start.
How to request a cancellation
Send your request to cyomtech@gmail.com and include your name, project details and the reason for the request. We will confirm receipt and review the request against the accepted agreement, the work already completed and any costs or commitments made for the project.
How refund requests are assessed
Any refund due is assessed against the written project terms, applicable law and the stage of work. The assessment may account for completed and delivered work, approved milestones, non-recoverable third-party costs and any cancellation terms agreed for the project. A payment for work already completed is not automatically refundable solely because a project is cancelled.
If an advance payment exceeds amounts properly due under the agreement and applicable law, the balance will be handled according to those terms. Any refund approved will be returned using an agreed payment method; processing time may depend on the payment provider.
Third-party charges
Domain, hosting, software, advertising or other provider charges may be billed directly by those providers and are governed by their own refund rules. Such charges may not be recoverable by CYOM Tech after purchase.
Questions
Contact us at cyomtech@gmail.com if you need clarification about a project quote or an existing cancellation request.